Do I need to make an appointment?
YES, please call for an appointment. We know your time is valuable and want to be available to work with you at the appointed time.
What types of clothing are accepted?
We accept new and like-new women's clothing. Elegant vintage is the exception as long as the items are in pristine condition. Our customers look for designer labels so we do too. Clothing must be freshly dry cleaned or laundered, pressed and on hangers.
When should I bring in my items?
Please bring us your Fall/Winter items in July ~December, Spring/Summer items in February ~ June. See our calendar for date details. We cannot guarantee that we will accept everything you bring to us. Choices are made based on our knowledge of shopper preferences and our existing inventory.
Please don't be offended if we say "No Thank You" to some of your items.
What happens at the appointment?
We will briefly inspect your items giving you back any that we can't accept. You will be asked to sign a one page consignment agreement. Following the appointment, items will be reviewed more closely, priced and entered into our inventory system.
What about the money?
You will receive an e-mail listing your items and starting prices. Items will be reduced after 30, 45 and 60 days. You will receive 50% of the selling price after the item is sold. We reserve the right to place items on sale prior to markdown dates, and may give an additional 10% discount if there are special circumstances regarding a sale. Checks/statements are mailed monthly for sales in the preceding calendar month. There will be a $2.00 service fee for checks.
What happens to my unsold items?
Unless you contact us before the end of the consignment period items become the property of Then Again to be disposed of in an appropriate manner. The consignment period is 90 days and it is your responsibility to keep track of your dates.
What if I change my mind?
You may pick up your items at any time. Please call ahead so we can have everything ready.